Support & ticketing in monday.com

Support and ticketing in monday.com

Share This Post

Thomas will show how to set up a workflow. He will build with you a support and ticketing board in monday.com. Show you how to set up your intake form and automate receipts with a ticket number. After a while you will get a lot of the same questions, Thomas will go through how to build up a knowledge base for all of your FAQ. Get great tips on what email integrations you can use for best practice.

Talking points

  • Setting up your intake form
  • Generic support and ticketing
  • Automate receipt with ticket number
  • Knowledge base for frequently asked questions
  • Set up a chart view
  • monday.com email integrations

More To Explore

The power of webhooks with Make and monday.com
Past recordings

The power of webhooks with Make & monday.com

Webhooks allow you to send data to Make over HTTP. Webhooks create a URL that you can call from an external app or service, or from another Make scenario. You use webhooks to trigger the execution of scenarios. Join us to learn how the power of webhooks can help you and your business. Learn how Make (formaly Integromat) can integrate anything into your monday.com account.

Support and ticketing in monday.com
Past recordings

Support & ticketing in monday.com

The next stage in our “Build with us” series, in monday.com, is “Support and ticketing in your monday.com account”. Manage incoming tickets and correspond with clients. Being able to bring together all information into one central work hub can really enhance your workflow. Automatically assign tickets to the right department or support agent. Track the time they take to get solved. If you need to get back to your tickets, they are all stored in one place to refer back to if needed.

powered by Advanced iFrame. Get the Pro version on CodeCanyon.